Shipping Policy

All parcels are shipped from Sydney, Australia within 24-72 hours of receiving the order, excluding weekends and public holidays. 

We cannot make any changes to products and/or shipping details once the order confirmation is sent to you as we have set of automated processes that gets triggered once the purchase is successful through our website platform. It is customer's responsibility to make sure all details are correct before confirming their order.

When your order is ready for dispatch, we will send you an email notification with a tracking number. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery.

Please note that we ship via Sendle and they will do their best to meet these requests, however shipping may take additional time during sale periods, address type, holiday season, pandemic situations and extreme weather events. The standard delivery time is 5-7 Working Days.

Shipping charges are calculated based on product weight, you can get the details at the checkout page.

For shipping address, we strongly advise you to use an address where someone is available to collect the parcel during business hours Monday to Friday. If no one is available to collect the parcel, the courier might leave the parcel at the address only if it is safe to do so, otherwise customer is responsible for picking up the parcel at a location given to you.

If a parcel is returned to Craftenly because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $10 to have it re-delivered. If you prefer a refund on the returned parcel, we will deduct $10 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. Craftenly is not responsible for unclaimed or incorrectly addressed parcels and does not offer replacement packages.

Craftenly is not responsible for lost or stolen packages, unless it is lost or stolen during transit. That's why we offer tracked shipping for most orders and parcels where the status "Delivered" or "Completed" will be deemed as delivered.

In case of refund, shipping charges will not be refunded.

We wish to provide you a good buying experience so if any issue with the order, please contact us at hello@craftenly.com.au